Terms & Conditions

The rental Contract is solely between :-
The Owners, trading as ‘Lady of the Twizzle’, hereinafter known as “the Owners”.
And the rental customers hereinafter known as “the Guests”

“the Owners” are solely responsible for providing the accommodation, fixtures, fittings and utility services.

This agreement is made on the basis that the vessel “Lady of the Twizzle” is to be occupied by the “Guests” for a pre-determined fixed holiday period and does not constitute a tenancy agreement.

Bookings cannot be accepted from persons under 18 years of age.

Group bookings of single sex parties are not allowed unless special arrangements are made with “the Owners”

(“Booking Deposit”)
A deposit of 25% of the total fee for the holiday/occupancy is payable upon booking.
The Holiday booking Deposit is non-refundable unless the “the Owners” are unable to accept the booking, for a suitable reason.

(“Damage Deposit”)
A deposit of £200 is payable, prior to occupation to cover any losses, breakages or damage which may have occurred during the occupancy.

The Damage deposit will be either retained, partially or fully refunded to the “Guests” on their departure and is dependent upon any remedial costs that may be necessary.

Holiday Insurance is at the discretion of the party, this is not included in the booking or offered.

“the Guests” are responsible for the full balance of the cost of the booking. This shall be paid not later than 2 weeks before the booking is due to commence.

“The Owners” reserve the right to re-let any holiday where any monies due are more than 7 days overdue.
Any monies paid by“the Guest” over and above the non-refundable Deposit will be refunded.
However, if “the Owners” are unable to re-let the holiday “the Guest” will remain liable for the outstanding balance of the total cost of the holiday.

In the event of the accommodation becoming unavailable due to fire, flooding, access, loss of utilities, or a serious failure of equipment “the Owners” will provide “the Guest” with a full
refund of all monies paid.
“the Owners” will not be liable to pay any compensation or expenses because of such an event.

In the event of cancellation by the “theGuests” “The owners” will endeavour to re-let the accommodation, and if successful the balance of the cost will not be due as set out above, or if it has
already been paid, it will be refunded.
Any request to cancel must be put in writing to “the owners”.
(The Booking Deposit will be retained).

A Guest requiring a booking to be altered once the booking has been confirmed will be charged £50.00 for a revised confirmation.

At certain times of the year Guests will be eligible to secure their next holiday for a reduced deposit. We will give you details of any applicable terms before, or when, you leave.

Conditions of occupation.

The “Guests” shall keep the Property and all furniture, fixtures, fittings and effects in the same state of repair as at the commencement of the holiday.

Any damage must be reported to the “Owners” immediately.

The “Guests” shall leave the Property in the same state of repair and general order in which it was found.
If staining or marks require removing professionally an additional charge will be payable at the Owner’s discretion.

“The Owners” reserve the right to make a reasonable charge where guests have contravened the Owner’s request for their property to be smoke free in the accommodation area.

The “Guests” right to occupy the Property may be forfeited without compensation if:-
The total number of overnight guests exceeds the number declared at booking and or agreed with the “the Owners”.

For safety and hygiene Pets are STRICTLY not allowed.

Any activity that is undertaken which is illegal, or may cause unreasonable damage, noise, or disturbance to surrounding berth holders, or for behaviour considered unreasonable by the Marina Security Officer.

In the event of there being cause for complaint by the “Guests” with regard to the Property, the matter must be taken up with “the Owners” immediately. It is important that this is done whilst you are still at the Property so that an on-the-spot investigation can be made, and remedial action taken as required.

Compensation will not be considered for complaints raised after the holiday/occupancy has ended, or where The Guests have denied “the Owners” the opportunity of investigating the complaint and endeavouring to remedy matters during the stay.

During out-of-office hours, an answer phone facility will be available and checked on a regular basis.

“The Owners” or their representative shall be allowed access to the Property at any reasonable time with prior agreement of ‘the guest’s’.

We have compiled the information in our Brochure and on our website (“the Website”) as accurately as possible at the time of going to press. However, facilities may be altered or withdrawn
for reasons outside “the owners” control, in which case we cannot accept responsibility.

We make every effort to ensure that the property details supplied are accurately reproduced. Mistakes may occur from time to time, and confirmation should be requested prior to booking.

The Holidaymakers/occupiers accept that minor differences between text/photograph/illustrations in the Brochure and on the Website and the actual property may arise. We cannot accept responsibility should the property not conform to the Holidaymaker’s/occupiers standards. If a facility is particularly important to you, please check with us prior to your booking.

The Booking Conditions will apply to all confirmed bookings.

© Copyright Lady of the Twizzle 2018

Terms & Conditions

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